Email: [email protected]
Tell us the email on your account and, for app problems, your iPhone model and iOS version.
Bought in the app: open your iPhone's Settings → tap your name → Subscriptions → Scroll Art → Cancel. You keep access until the end of the period you've paid for.
Bought on scrollart.app: in the app go to Profile → Settings → Manage subscription, or email us and we'll cancel it the same day.
Yes, unless you cancel before the 7 days end. The date your trial ends is shown in Settings › Membership. Cancelling during the trial costs nothing.
Download Scroll Art from the App Store, open it, and tap I already have a membership on the membership screen. Sign in with the same email you used at checkout and your membership will be there.
In the app, go to Profile → Settings → Restore purchases. If that doesn't work, make sure you're signed in with the email you used to buy. Still stuck? Email us with that email address and we'll fix it.
App Store purchases are refunded by Apple: go to reportaproblem.apple.com. For website purchases, email us within 14 days of a charge and we'll sort it out.
Check your spam folder for an email from [email protected]. Codes expire after an hour; tap Send a new code in the app to get another. If you never receive one, your email provider may be blocking it; email us from that address and we'll confirm your account by hand.
On the sign-in screen tap Forgot password?, enter your email, and use the code we send to set a new one.
Profile → Settings → Delete account. This removes your profile, likes, saves, comments, collections, and history. Cancel your subscription first, because deleting the account doesn't cancel it.
Tap and hold any comment to report it, or open a member's profile and tap the ⋯ menu to report or block them. We review every report within 24 hours. Blocked members can't see your profile or comments, and you won't see theirs.
Email us with what happened and what you expected. Screenshots help. If a painting's information is wrong, include the painting's title and we'll correct it.
Every painting comes from a museum that released it as public domain or CC0: the Met, the Rijksmuseum, the National Gallery of Art, the Art Institute of Chicago, the Cleveland Museum of Art, the Getty, and the Smithsonian American Art Museum. Tap any painting for its museum, credit line, and a link to the museum's own page.